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ICCM Summit

November 12-14, 2007
  Walt Disney World Dolphin Hotel, Orlando, FL

The ICCM Summit features new content covering important topics in workforce performance, business intelligence and analytics, and business strategy and alignment, along with the highly rated traditional customer service management and technology program. With more than 50 information-rich sessions to choose from, you will walk away armed with the knowledge and tools you need to achieve unprecedented levels of operational efficiency, productivity and profitability.

With the support of leading experts and organizations, ICCM isthe longest-standingcontact center event. For nearly 20 years, ICCM has been the only event that brings together the global community, offering educational content and networking experiences to help contact management professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can

Who Should Attend

ICCM Canada attendees are key buyers looking for solutions and information to maximize the effectiveness and profitability of their call center and customer service operations.

Executives and Managers Involved in or Responsible for:

• Contact Centres
• Customer Service
• Customer Relationship Management
• Help Desks
• Sales and Marketing
• Telemarketing/Telesales
• Field Support
• Channel Support
• Business Intelligence
• Customer Data Integration
• Enterprise Services
• IT/Telecom